Working With Billd: 5 Things to Know
If you don’t already know what Billd does, here’s the gist: Billd offers enhanced payment terms for commercial contractors by offering 120-day terms with any of their suppliers.
But if you’re going to work with a company, shouldn’t you know a little more about it — like who’s behind the company name, what they value, and how they’re different from other companies out there?
We think you should. Because beyond our payment solution, there’s much more to Billd — and it is those things that truly set us apart.
Here are five things you should know about Billd.
Table of Contents
1. We Are A Construction Company
Yes, Billd is a payment solution for your material purchases. But first and foremost, we are a construction company. We recruit people with experience in construction. And if they don’t come in with that experience, we train them on construction, from plans and specs, to the bidding process, to construction science. We make sure that every member of our team understands what you do and the challenges you face each day.
Most importantly, we understand how relationships drive everything in construction. Our customer is number one and we never want them to look bad in front of their customers.
When you work with us, you can be confident that our deep familiarity with the nuances of each trade, general contractors, project owners, architects and engineers allows us to fully understand your project.
2. We Understand Your Needs
Because we know the construction industry so well, we realize that you have unique needs, whether you’re a material supplier, general contractor, or specialty subcontractor. Every decision we make is focused on making your job easier.
You’re on the road or job site, you don’t have time to listen to hold music. You need to talk to someone to get what you need, then move on. That’s why at Billd, we are committed to providing a high level of phone support to meet your demand. If you need us, you can call us directly — and be confident that we’ll answer. In fact, we aim to never allow the phone to ring more than twice before we pick it up.
We also understand that when you’re on the job site, you’re probably on your mobile device. That’s why we’re also available via text message, and our website is mobile-friendly. We designed Billd to work for you.
3. Real People Work Here (and it’s fun)
Billd isn’t a bank. It’s not a call center. We are a company of real people who care about our customers and their projects staying on schedule. And when you call us, you don’t reach a never-ending automated system that takes forever to connect you with a live agent. You reach a real person.
That’s by design. We want you to know your account managers and our people — by name. When you call to make a payment, you will know to speak to Jon. Or when you need to place an order, you’ll know to speak to Ginger. If you want to speak to our CEO, Chris, you can actually get him on the phone. How many big banks can say that?
Make sure to hit us up!
4. We Only Hire People Who Are Passionate About Customer Service
You’ve heard of companies with exceptional customer service — from two-hour delivery options to 365-day return policies, to employees who will stop at nothing to put a smile on their customers’ faces.
These examples clearly demonstrate the company’s dedication to customer service. And we share that commitment.
At Billd, we’re extremely selective in our hiring process, because we only hire employees who truly love supporting customers and will go the extra mile to help. And because we only hire the best, we do whatever it takes to keep them at Billd — from catering lunch several times a week to offering cold brew, beer, and wine on tap. We promote a positive culture from within that radiates outward in every customer phone call and touch point.
5. We Admit When We’re Wrong
Even among companies most well-known for their customer service, there have been missteps. Amazon, for example, once charged a woman $7,455 to have three cartons of toilet paper delivered — toilet paper that cost a total of $88.17. In an attempt to rectify the issue, the woman called and emailed the company six times, only to be told that the dispute wasn’t valid, since the product had been shipped on time, to the right location, and without damage.
The company refused to admit its mistake until two months later, when it finally reimbursed the customer.
Here’s the thing: Every company makes mistakes. But as a customer, you want to be able to trust companies to own up to those blunders and do what it takes to make things right — quickly.
And that’s something we take seriously at Billd. If we make a mistake, we’ll admit it and fix it. And it won’t take two months.
When you work with Billd, you get a flexible payment solution that can help you grow your business. But you also get people — who you will know by name — who are knowledgeable and passionate about construction, your projects, and helping you succeed. If you’re ready to get started or want to learn more, get in touch.